The cornerstone for direct dialogue with our tenants is our Peach Points model. A Peach Point represents the central point of contact for all rental and administrative matters. Peach Points also promote exchanges between tenants by doubling up as a meeting place for tenants. In total, we are present in twelve locations though Peach Points at the end of 2021. Around 80 percent of our tenants have direct access, often within walking distance, to our Peach Point staff.

Tenant parties in the form of our food truck tours, and our spring planting campaigns were routine events before the pandemic and are set to again be a component of our tenant-focused strategy going forward. We also continued our tradition of gifting Christmas calendars and dis-tributed over 20 000 calendars to our tenants in 2021.

We constantly strive to improve the surroundings to our properties to the benefit of our tenants. For example, we opened an outdoor physical activity pathway in Kai­serslautern that, for the first time, provides our tenants the opportunity to do sports in the fresh air while still remai­ning on site. If this initiative is well received by our tenants, we plan to roll it out to other locations as well.

The safety of our tenants and in our properties is of great concern to us. For this reason, our facility management service providers have a contractually agreed duty of safety assessments and are responsible for maintaining safety. The service provider ensures the implementation of necessary protective measures. Each of these measures must be documented with photos and reported to us or our managers by the following working day. The service providers are obligated to use only flawless materials and products that exclude any damage to the objects to be processed.

The staff of the facility management service providers is obliged to report all defects and damages found in the service area on the objects to be processed and hangs the cleaning protocols of the cleaning staff in the showcases of the objects, which are signed off after the service including the date and made available to the client upon request.

In properties where we have commissioned our own janitors, the janitors also carry out inspection reports using a dedicated app, which documents safety measures or special circumstances at any time.